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Macs Portable Genius. Paul McFedries. Facts, tips, and secrets for using the powerful—but less obvious—features of a Mac Packed with tricks, tools, and shortcuts that you may not discover by simply working with a program or software on your Mac, Macs Portable Genius, 2nd Edition reveals smart and innovative ways to execute various tasks that can save you time and hassle.
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iMac Portable Genius
Seller Inventory n. Dwight Spivey. Publisher: Wiley , This specific ISBN edition is currently not available.
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View all copies of this ISBN edition:. From the Back Cover : The Genius is in. Portable GENIUS Fun, hip, and straightforward, the new Portable Genius series gives forward-thinking Apple users useful information in handy, compact books that are easy to navigate and don't skimp on the essentials.
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About the Author : Dwight Spivey is a software and support engineer at Konica Minolta, where he specializes in working with Mac operating systems, applications, and hardware. Buy New Learn more about this copy. Customers who bought this item also bought. Stock Image. Published by Wiley New Paperback Quantity Available: 3.
ISBN 13: 9780470290507
Ebooksweb Bensalem, PA, U. Non-warranty service which is paid for by the customer when repairs are complete is also routinely performed. In some countries, Apple has service depots where portable repairs for issues such as accidental damage can be completed for a flat rate. Most portable computer repairs and all desktop repairs are performed in-store and completed overnight or within a few days. Larger support teams are headed up by the "Lead Genius", who schedules workers, and handles customer service issues at the Genius Bar.
The Lead Genius is assisted by the "Genius Admin", who is in charge of managing the administrative paperwork, organizing the Geniuses' work and liaising with customers about their repairs. Trainees referred to as "GYO", or Grow-Your-Own Geniuses are not certified, but trained for iPod and iPhone issues, and help out where needed before going to formal training and certification at one of several training locations worldwide, including Cupertino, California ; Atlanta, Georgia ; Austin, Texas ; Sydney, Australia ; London, England and Ireland.
When customers have concerns, the prescribed response in the manual is the "Three Fs:" Feel, Felt, and Found technique. Currently, Apple offers the Genius Bar for technical support, and has Creatives — software trainers — available at all times to answer less technical questions.
Over the years, Apple has experimented with ways of offering service and support to complement the Genius Bar. Some examples, all now defunct, include:.
Open Lab to date is only offered at the West 14th Street location. Apple has also branded features in their iTunes application "Genius" that make musical suggestions based on the user's observed taste.
Apple explains the future of iTunes on macOS Catalina
From Wikipedia, the free encyclopedia. Archived from the original on Retrieved Retrieved October 18, Ars Technica. Mac World.